SAP User Assistance Developer Specialist/ Senior Technical Writer 

Austria, Vienna, Vienna 

885945304

What you will do

• Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP.
• Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content.
• Create structured, reusable documentation using DITA, Markdown, or similar frameworks.
• Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion).
• Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments.
• Contribute to release documentation, including feature descriptions, known issues, and change logs.
• Drive continuous improvement of the documentation experience based on user feedback and analytics.
• Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs.

What you Bring

• Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments.
• Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus).
• Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker.
• Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides.
• Familiarity with Agile development processes and collaboration tools like Jira and GitLab.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple documentation streams and deadlines in a fast-paced environment.

Preferred Qualifications

• Knowledge of Sovereign Cloud compliance and regulatory documentation requirements.
• Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation.
• Background in computer science, engineering, or a related technical field.
• Due to the potentially classified nature of our work, you might required to subject yourself to a governmental security clearance process ( )

What We Offer

• A central role in enabling usability and adoption of cutting-edge cloud automation tools.
• A collaborative and diverse team focused on innovation in Sovereign Cloud.
• Competitive compensation and opportunities for professional growth.
• Flexible working environment and supportive culture.

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