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BMC Senior Consultant 
China, Hong Kong, Hong Kong Island 
885551675

27.06.2024

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Description and Requirements

CareerArc Code

The Senior Consultant's primary responsibilities for the role are:

An individual contributor that:

  • Ability to strategically solve complex Customer problems by using various communications, testing, and critical thinking techniques
  • Recognizes Customer operational problems that could be opportunities for BMC Transformation Services.
  • Contributes to and owns as appropriate the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states.
  • Applies technical, education, and process knowledge and BMC best practices to deliver consistent, high quality, production ready solutions
  • Owns issue resolution through hands-on correction, re-design/re-build, project change order, or bug reporting

Success Behaviours:

  • Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge.
  • Provides on time, accurate and realistic status reports or input to status reports using standard templates.
  • Helps estimate the duration of role-specific activities.
  • Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
  • Seeks to identify and mitigate risks before issues arise.
  • Manages and delivers assigned responsibilities within scope and budget.
  • Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Services community using the internal tools available.
  • Seeks to identify and share, with the BMC Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC capabilities.
  • A trusted advisor by the Customer.
  • Uses best practices consistently delivering prescriptive recommendations within the scope of the Customer's business goals.
  • Demonstrates knowledge as the "go-to" person for the engagement when the Customer's questions regarding what or how to do tasks within the BMC project scope.
  • Acts as a mentor and role model and sought out by peers.
  • Provides timely information and assistance without compromising own deliverables responsibilities.
  • Gets full consensus within task timeframes from entire project team to drive and achieve goals.
  • Actively manages Customer expectations to ensure a clear understanding of responsibilities, timelines and deliverables, preventing scope creep.

Qualifications /Experience/Certifications:

  • Bachelor's degree or equivalent experience
  • Solid experience in maintaining, designing and implementing IT Operations Management solutions (ideally BMC Helix TSOM or BMC Helix Operations Management).
  • Programming/Scripting - shell scripting, Batch programming, Python, JAVA, PERL, HTML
  • Databases - Oracle, SQL Server

Qualifications/Experience/Certifications (Desirable)

  • Understanding of different software development methodologies (Waterfall, Agile, etc.)
  • SaaS experience
  • Cloud Computing experience
  • Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
  • Helix product certification
  • Microsoft Project
  • Knowledge of effective use of SharePoint, Salesforce and OpenAir

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