Collaborate with theinternalteams and the 3rd party vendorto ensure seamless end-to-end execution of payroll administration
Collaborate with theinternalteams and the 3rd party vendorto ensure seamless end-to-end execution of benefits administration
Handle employee inquiries
Finance reporting
Vendor management and vendor payment
Collaborate withinternal teams or thegovernment authorities, agencies, other external parties to provide necessary data and information support (e.g., internal/external audits).
Manage other country-specific processes
Handle other ad-hoc requests as per business needs
Key responsibilities:
Collaborate withtheinternalteams and the 3rd party vendoron daily operations, completing all administrative tasks for defined services and meeting SLA requirements.
Ensure compliance with legal requirements and internal policies in all operations.
Maintain and update process-related documents regularly and properly.
Foster proactive relationships with business partners and other stakeholders.
Identify process risks, implement preventive actions, and keep the team manager informed in a timely manner.
Support the end-to-end process in resolving complex questions during daily operations.
Liaise among local HR, GBSinternal teams, and employees to ensure smooth communication and prompt resolution of requests.
Assist in the implementation of global and local H2R programs.
Support internal and external audits involving payroll.
Drive process improvements to enhance employee and stakeholders’ satisfaction and achieve higher efficiency.
Handle ad hoc queries efficiently.
Key Relationships:
GBS H2Rinternal teams
Local HR team
TA, Rewards, IT, Workplace, Finance, Controlling, Legal, Auditors, Government Authorities.
External service providers and partners
Knowledge, Skills and Abilities:
Excellent knowledge of MS-Office applications, especially Excel/PowerPoint;
Experience with HR core system, ideally SAP-HR, SuccessFactors-HR and ticketing solutions