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Microsoft Senior Product Manager - CTJ TS/SCI 
Taiwan, Taoyuan City 
885180296

Yesterday


We are seeking a dynamic and experienced contributor to drive customer voice, feedback, and satisfaction initiatives. This role is pivotal in ensuring that customer insights are effectively gathered, analyzed, and acted upon to deliver continuous improvement and meet customer needs. The ideal candidate will have a proven track record in leading cross-functional teams and collaborating with different leadership levels to drive results.

  • onboarding and steady state
  • Driving innovation from customer feedback and requirements, looking across
    customer verticals and clouds, for improved customer experiences
  • Influencing internal stakeholders through programs and data driven analyses to
    enable customer focused outcomes
  • Customer pulse and relationship management across all levels of customer
    leadership
  • Strategic planning on core M365 market drivers, government policy, and contracting.

Required Qualifications:

  • Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, IT operations, data analysis, or product development
    • OR equivalent experience
  • Knowledge of Federal Risk Authorization and Management Program requirements and their application to cloud service providers and deployments, National Institute of Standards and Technology security controls and frameworks, and Federal Information Security Modernization Act requirements

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

Preferred Qualifications:

  • Proven track reocrd in evidence-based analysis
  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development
    • OR equivalent experience.
  • 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
  • 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
  • 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
  • Reliable communications skills (written and oral)

Microsoft will accept applications for the role until October 17, 2025.

Responsibilities
  • Enhance customer satisfaction through better onboarding and engagement experiences.
  • Drive strategy in partnership with leaders across engineering, field, finance, andtrust and compliance teams.
  • Advocate for customer experience improvements and new feature requests withengineering and business leadership through a data driven approach.
  • Drive program execution and lead a clear end-to-end view of expected businessoutcomes for owned processes, anticipating and mitigating risks.
  • Manage stakeholder engagement rhythm and partnerships by addressing painpoints to resolve challenges and to drive sustainment of improvements.
  • Lead change management using advanced understanding of the business andcontinuous improvement.
  • Identify new areas of opportunity for product investment to expand market and