Bank Of America Operations Consultant - Lockbox 

Canada, Ontario, Toronto 

885092356

Job Description

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment

• Advises on projects and directs activities of a team related to special initiatives

• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function

• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control

• Promote team collaboration and leadership to deliver on key priorities meeting tight deadlines

• Support user acceptance testing and production check out requirements

• Monitor/Support/Supervise production area, administrative duties, including control reporting, job aides and records filing

• Support all audits, assessments and exams, and procedure intakes as applicable

• Support management routines, Invoice Processing, Business Continuity

• Other administrative duties, as assigned

• Work flexibility, including overtime, weekends

• Identifies and recommends responsibilities and accountabilities for key programs/projects

• Work flexibility, including overtime, weekends and statutory holidays

• Work Schedule: Monday to Friday, in-office

Qualifications

• Three to five years of experience within Operations environment with a financial institution

• Post-secondary education or equivalent experience > 5 years

• Knowledge of cheque payment processes and Canadian clearing systems/rules and reconciliation

• Ability to execute tasks assigned with exceptional quality and accuracy

• Proficiency with Excel, Word, and keyboarding skills

• Ability to write procedures and desktop job aids

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Commitment to challenging the status quo and promoting positive change

• Excellent communication, organizational, and problem-solving skills

• Familiar with Payments Canada Rules and Regulations for Cheque processing (ACSS/AUSS)

• High-volume production background and management experience an asset

• Working knowledge of key Wholesale Lockbox Operations functions and capabilities an asset

• Experience in financial services preferred

Skills

• Customer and Client Focus

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Critical Thinking

• Issue Management

• Analytical Thinking

• Decision Making

• Oral Communications

• Presentation Skills