Bank Of America Operations Manager - Lockbox 

Canada, Ontario, Toronto 

697627536

Job Description

This role is an opportunity to manage the Canada Lockbox Operations team within Wholesale Lockbox Operations in Toronto. In this role you will:

• Leverage your strong working knowledge of Lockbox and Canada clearing functions and capabilities to manage the day-to-day operations of a large production team

• Drive operational excellence using your risk-focused, strategic mind-set

• Enhance your risk-focused expertise

Responsibilities

• Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness

• Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks

• People Manager & Coach: Knows and develops team members through coaching and feedback

• Financial Steward: Manages expenses and demonstrates an owner’s mindset

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines

Qualifications

• Excellent communication, organizational, and problem-solving skills

• Familiar with Payments Canada Rules and Regulations for Cheque processing (ACSS/AUSS)

• High-volume production background and management experience an asset

• Working knowledge of key Wholesale Lockbox Operations functions and capabilities an asset

• Experience in financial services preferred

Skills

• Business Operations Management

• Customer Service Management

• Performance Management

• Process Performance Measurement

• Talent Development

• Account Management

• Client Management

• Leadership Development

• Process Management

• Relationship Building

• Hiring and Onboarding

• Policies, Procedures, and Guidelines Management

• Process Design

• Risk Management

• Workforce Analytics