Philips Field Service Engineer 

Taiwan 

884799229

Field Service Engineer
Job Description

You are responsible for
• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
• Support services business
• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
• Provide service support to team members as required, Focus on good team work.
• Prepare and provide kinds of Service Report on an accurate and timely basis
• Other tasks assigned by team & companyYou are a part ofTo succeed in this role, you should have the following skills and experience
• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major
• Over 2 years’ work experience of customer service in healthcare industry or medical information system; Fresh graduate is also considered
• Strong technical knowledge on healthcare products
• Strong communication skill
• Clear and logic thinking
• Ability to handle multi tasks
• Good execution skill
• Excellent English skill in reading and writing
• Willing to take responsibility and travel
•Self-motivationand self-management

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