Adidas SR SPECIALIST DPE PLATFORM OPERATIONS 

Vietnam, Ho Chi Minh City 

882609068

Sr Specialist Platform Operations

Department: Digital Partner Excellence

Direct Reporting Line: Manager Platform Operations

GSMS Grade: P1

Number of Personnel Managed: N/A

Cost Center/Budget and/or Revenue Responsibility: N/A

Key Responsibilities

• Manage the daily internal and external reporting dashboards to monitor for orders/messages outside of SLA
• Work to establish Partner Program specific KPIs across multiple dashboards
• Manage shared inbox for both external and internal communications, escalate issues to managers, and assist with connections to key stakeholders
• Minimize open orders within platforms and vendors
• Point of contact for order inquiries for all dropship and/or marketplace partners
• Assist in creation of support tickets for inquiries with order management system
• Help identify and remove aged articles from the vendor assortments in partnership with trading team
• Point of contact for our middleware relationship, ensuring a solid understanding of system connections
• Work with GBS and local accounting to close out dropship invoices with partners and marketplace financials
• Other tasks as aligned with the Manager, Platform Operations and the Digital Partner Excellence Leadership team

Key Relationships

• Partner Program specific teams (Platform Operations, Drop Ship, Marketplace, etc)
• External Account teams (operations)
• External Vendors
• DTC, eCommerce & wholesale teams (operations, IT, analytics)
• Local & Global functions for implementation of new processes and tools, work stream results, etc.
• SCM and distribution centers
• Global IT

Knowledge, Skills and Abilities

• Fluent in English (written and spoken)
• Proficiency with MS Office Suite and working with systems/application
• Advanced Excel skills
• Strong organizational skills with attention to detail and accuracy of data
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong communication and presentation skills, written and verbal
• Ability to accept and meet critical deadlines with good planning and organization skills
• Ability to successfully manage multiple distribution channels with different customers, systems and processes
• Ability to quickly adapt to dynamic, changing business processes and business partners
• Aptitude for learning new software applications
• Travel required domestically and internationally up to 10% of time

Requisite Education and Experience / Minimum Qualifications

• 2-3 years of professional work experience
• Degree from college/university with focus on business administration, ecommerce/digital, IT, or or related areas
• eCommerce, omnichannel, digital commerce experience, operations, project management experience preferred