Citi Group Fraud Risk Officer VP Hybrid 

United States, Texas 

882299274

Responsibilities:

• Act as a point of contact for the business and partners to escalate digital fraud issues (wires, bill payment, ACH, IIT, CGT, Real Time Payments, FedNow, Debit Card). IN addition, this role will focus on opportunities available to work with our Operations partners to build agent efficiencies by reviewing defect reviews, deep dives on accounts, and reviewing procedures and processes to improve agent and client experience.
• Make recommendations to optimize existing controls and strategies as well new ones to improve client experience and/or reduce fraud loss exposure.
• Develop and execute effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management.
• Review and understand latest fraud trends and MIS reports and communicate the results to the business.
• Identify emerging risk and threats; and implement policies and strategies to mitigate them.
• Present data and strategies succinctly for management reviews and decision making.
• Support the implementation of solutions and technology that drive the fraud oversight and execution models of the fraud framework.
• Participate on cross-functional teams to deliver MIS to support the Fraud Management process.
• Perform risk assessments on new and changing products and services.
• Work with Operational Risk, Market Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls.
• Partner with Channel Policy, Operations, and Process Integration to insure consistency and transparency and support governance routines that enhance controls
• Performs other duties and functions as assigned such as supporting litigation cases
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ Years of fraud risk experience in the banking/financial industry is preferred
• Strong analytical skills; Familiar with database environment
• Computer literacy with MS Office software products
• Excellent organization skills and proven ability to drive multiple projects, initiatives and manage issues while simultaneously caring for BAU responsibilities.
• Strong verbal and written communication skills with the ability to adjust communication styles to effectively communicate with internal and external individuals at all levels
• Excellent problem solving, conflict resolution and change management skills
• Flexible and innovative in approaching and resolving issues
• Self-motivated, with ability to actively lead and implement ideas effectively in a collaborative and cross-functional working environment
• Excellent interpersonal skills, including verbal, written and presentation communication skills
• Must be able to effectively communicate policy issues, updates, and key initiatives to different levels of management personnel
• Familiarity with fraud lifecycle; prevention, detection, recovery

Education:

• Bachelor’s/University degree or equivalent experience.

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the