Citi Group Fraud Risk Officer VP Disputes 

United States, Texas 

744918812

Responsibilities:

• Responsible for managing the end to end fraud process across Retail Banking, Citi Branded Cards and Citi Retail Services. The Fraud Risk Officer will support the Risk Operations Fraud function covering credit, debit and partner card products as well as retail banking.

• The successful candidate will be responsible for compiling business requirements, drafting project requests, coordinating project deliverables, and providing status updates on projects. In addition, this role will be responsible for leading the execution of large scale projects for the business.

• Coordinates with key stakeholders in the Risk Operations Fraud teams to develop business requirements

• Ensures appropriate business cases are in place for all projects and that prioritization and timelines are clearly

• communicated

• Supports implementation and project management for projects ranging from small deliverables to large scale infrastructure

• changes

• Represents Risk Operations Fraud team on project meetings and identify key impacts, manage follow ups and

• escalate concerns as needed to keep projects on track

• Facilitates project review meetings with the Risk Operations leadership team to provide project updates outlining key

• deliverables, timelines and milestones, as well as determine prioritization of work efforts

• Manages approval process for new projects and ensure appropriate signoff for change is in place for audit tracking

• purposes

• Reviews sizing estimates from IT and projected timing for project deliverables in order to assess planning and set expectations

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years Project Management experience and exposure to Financial Services industry

• Credit Card and/or Retail Banking experience preferred; Risk/Fraud Management Experience; Experience managing card processing conversions

• Microsoft Access development and SharePoint administration a plus

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.