Amazon Manager Dev Advocates Content App Partner Engagement CAPE 

India, Karnataka, Bengaluru 

88189194

Key job responsibilities
• Lead a team of highly talented Developer Advocates (Account Managers) responsible for managing support for third partner app developers.
• Drive organizational standards for operational excellence and resiliency
• Establish strong relationships with internal partners actively seeking solutions to developer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the developer experience
• Conduct deep dive analysis and provide routine reporting on inbound contact activity across developers, identifying patterns and trends.
• Participate in incident management to resolve in-field issues and communicate with a global audience.
• Develop and maintain a culture of innovation and operational efficiency in the team.
• Hiring, growing and retaining a high caliber support team, keeping up with the high Amazon bar.
• Develop and execute against organization and team roadmaps, goals and strategies.

- Bachelor's degree
- 4+ years of team management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- 7+ years’ experience working directly with customers to address and resolve issues, preferably in support of a technical product or service