IBM Technical Support Professional 

Costa Rica 

881662076

• Provide remote troubleshooting and analysis assistance for usage and configuration questions
• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
• Identify known defects and fixes to resolve problems
• Develops best practice articles and support utilities to improve support quality and productivity
• Respond to escalated customer calls, complaints, and queries
• The job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage, including taking shift to cover APAC hours.

Required Technical and Professional Expertise

• Studies or certifications related to hardware maintenance, networking (CCNA modules) and/or basic Linux programming
• Fluency in English – both verbal and written
• Excellent communication skills (both verbal and written)
• Excellent organizational skills
• Good analytical and problem solving skills
• Ability to work within a team
• Strong customer driven focus
• Good presentation skills
• Ability to listen to clients and understand both situational and technical issues
• Focused & Results orientated
• Accuracy and attention to details

Preferred Technical and Professional Expertise

• At least 1- 2 years experience with
• StorageScale, Spectrum scale System/ESS , Storage Insight
• RedHat, Openshift or Ansible
• Object Storage and Cloud Storage