IBM Technical Support Professional 

Costa Rica 

354715283

In addition to determining recommendations for problem resolution, our engineers
communicate action plans to our clients to ensure that the client is satisfied with steps
towards resolution or the problem’s root cause. Our engineers continually flex their
programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

Who You Are:

•You are highly motivated and have a passion for technology.
•You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
•You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues.
•You have a basic understanding of software development and programming languages.

•Knowledge of Java
•Experience in Distributed/UNIX/Linux operating systems
•English language skills
•Communication and client focused skills – be able to understand customer problems and articulate complex issues
•Ability to troubleshoot and identify the root cause of issues