Business Analysis
- Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
- Assists in defining acceptance tests for these recommendations.
Requirements definition and management
- Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives.
- Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements.
- Provides constructive challenge to stakeholders as required.
- Prioritizes requirements and documents traceability to source.
- Reviews requirements for errors and omissions.
- Provides input to the requirements base-line.
- Investigates, manages and applies authorized requests for changes to base-lined requirements, in line with change management policy.
Porting/software configuration
- Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products.
- Documents faults, implements resolutions and retests to agreed standards.
Application support
- Identifies and resolves issues with applications, following agreed procedures.
- Uses application management software and tools to collect agreed performance statistics.
- Carries out agreed applications maintenance tasks.
Key Relationships:
- Global IT
- Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
- HR Management
Requisite Education and Experience / Minimum Qualifications:
- Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
- Proficient spoken and written command of English
- At least 5-year experience in IT
- 2 years of experience in relevant area
- 1 year of experience in team management
- Understanding of different culture
- Participated in projects with people from other functions/markets