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JPMorgan Senior Mainframe Operator Technology Support III 
Argentina, Autonomous City of Buenos Aires, Buenos Aires 
880848388

30.11.2024

Organization Description

Our Infrastructure Platforms group is a team rewarded with innovators who love technology as much as you do. We rely on smart, driven people like you to develop applications and manage enterprise infrastructure. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. You’ll work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

JOB Description

This role requires a wide variety of strengths and capabilities, including:

Bachelor’s degree or equivalent experience
8-10 years’ experience in operating and managing the operations of IBM z-Series environmentsUnderstanding of infrastructure architecture including servers, storage, network, database, and application components.
Extensive knowledge in administering, troubleshooting Mainframe related components.
Extensive knowledge “Replication” technologies’ such as IBM CSM and GDPS
Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.
Demonstrated understanding of security standards including a working knowledge of SSH protocol.
Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere
Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues.
Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7.
Demonstrated expertise in Incident/Problem/Change management process and procedures.
Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
Knowledge of industry-wide technology trends, automation tools and best practicesDemonstrate ability to work independently with strong ownership & communication skills.
Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)Excellent debugging and troubleshooting skills.
Conversant with Netcool support in a large-scale environment.