Microsoft Support Escalation Engineer - Office & M365 Protocols 

Ireland, Dublin 

880584476

Required Qualifactions

• Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
• Developer Tools such as Visual Studio, Unity, Eclipse
• Good understanding of the concepts of Operating Systems and networking is required
• Deep understanding of application lifecycle and agile development principals
• Industry programming experience in building Windows or Office Applications

Preferred Qualifications

• Software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies.
• Knowledge and experience in .Net Framework, ASP.NET, VB.NET.
• Expertise in at least – C#, ASP, VB6, RDBMS

Language Qualification
English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing and speaking English.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements