Amazon Escalation Engineer Enhanced Support Services ES2 

Ireland, Dublin 

359224977

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.ABOUT YOUABOUT THE ROLEEvery day will bring new and exciting challenges that include elements of:Provide clear, concise and timely communication on work items to relevant internal stakeholders including AWS Senior Leadership.Facilitating post incident review of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes.Other duties as required by the organization.

- 5+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role
- 2+ years of experience in technical operations or support focused on cloud infrastructure
- Demonstrated knowledge and proficiency with AWS Services
- Tertiary qualification/Bachelor’s Degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field (or 6+ years of relevant work experience)
- Open to working alternative hours (i.e. 10am-6pm), including some weekends and holidays as required