EY L1/L2 Support - EY Global Delivery Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

879924883

Your key responsibilities

• Provide support on EY SharePoint based application known as EY Interact.

• Setting up SharePoint sites for EY client engagements.

• Setting up workspaces for different client engagement roles with specific levels of accesses.

• User management, enrolment and site administration.

• Answering functional query from client or user or EY user on behalf of client user.

• Incident escalation to respective team either on behalf of client or user

• Answering user queries in a timely manner to ensure SLAs are met.

• Escalation of change request and defects to respective team or contact on behalf of client, team or the user

• Logging of calls, requests and incidents within Service Now

• Building good knowledge of internal business processes and to offer guidance to drive efficiencies.

Skills and attributes for success
6 months to 1.5 years of total work experience in SharePoint application support

To qualify for the role you must have

• Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
• Good exposure to tools and technology platforms.
• MS Office suite (moderate to expert level) – word, excel, power point.

Ideally, you’ll also have

• Excellent communication skills - both written and oral.
• Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
• Prior experience of working in ticketing tools.
• Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
• Demonstrate strong interpersonal and analytical skills.
• Demonstrate an eye for detail.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.

What we look for

• Someone who is able to provide functional support in a timely manner and respond to critical usage requests from the business

• Experience in working in a multi-cultural and team environment.

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.