Citi Group Loan Operations Quality Control -AVP Hybrid 

United States, Delaware, New Castle 

879458561

Key Responsibilities:

This role is for a Quality Control Operations Lead, who will look after the following:

• Manage the daily workflow of ‘in process’ quality control requests for one or more high risk functions

• Complete in depth reviews of in process transactions to ensure the highest level of accuracy

• Identify potential errors for discussion and review real time prior to completion of the transaction

• Serve as a subject matter expert in the designated high risk functions, providing expertise to the team more broadly as needed

• Support end to end lifecycle controls and thinking, challenging existing processes to improve as needed

• Ensure timely reviews of all requests to maintain service levels to the business and external counterparties

• Follow-up on the timely remediation of errors and observations identified

• Manage the daily, weekly, monthly reporting metrics

• Develop and implement timely action plans as needed

• Build partnerships with key functional owners to find solutions and encourage open dialogue and innovation

• Partner with other quality related functions to identify and implement best practices

Knowledge/Experience:

• A proven track record with at least 5+ years of financial Operations experience

• Experience and knowledge of end to end Institutional banking loan cycleand solid understanding of direct/indirect lending products and practices

• Knowledge of lending platforms like Loan IQ, ACBS

• Exposure in reviewing credit agreements

• Payments / reconciliation cycle experience

• Regulatory concepts and other key areas of risk within the operations and data environments

• Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations

• Ability to perform reviews or processes and identify issues/ gaps.

Skills:

• Ability to manage control practices demonstrating a risk-based approach

• Exhibit strong written and verbal communication skills.

• Possess the ability to work with various levels of management and build and maintain effective working relationships

• Strong influence/negotiationskills.

• Ability to proficiently use MS Office products, particularly Excel andPowerPoint

Qualifications:

• 0-3 years of experience
• A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience
• Basic knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• General awareness of managing, preparing, and reviewing loan documentation
• Able to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

• Bachelor’s/Universitydegree or equivalent experience

Anticipated Posting Close Date:

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