IN THIS ROLE, YOU WILL:- Solve systemic technical problems by investigating escalations, identifying root causes, and implementing robust, long-term solutions.- Lead and manage API integration projects, providing technical guidance to ensure seamless implementation and reliable performance.- Construct and execute technical test plans that account for edge cases, validate functionality, and ensure system reliability.- Analyze complex data sets to identify trends, diagnose issues, and propose actionable solutions to improve system performance.- Collaborate closely with clients, product, sales, and engineering teams, acting as a bridge between technical and non-technical stakeholders.- Break down complex concepts into clear and concise explanations for non-technical partners.- Provide data-driven insights and analysis to address systemic issues and improve operational efficiency.- Handle competing priorities effectively, ensuring timely resolution of critical issues in a fast-paced environment.- Adapt to constantly evolving environments and requirements, working both independently and collaboratively with cross-functional teams.