Amazon Process Lead English Spanish Alexa Shopping Operations Amazon 

Romania, Bucharest 

877230337

Key job responsibilities• Experience in managing process and operational escalations
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
• Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
• Be a SME for the process and a referral point for peers and junior team members
• Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
• Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
• Ability to perform deep dive in the process and come up with process improvement solutions
• Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

• A Bachelor’s Degree and relevant work experience of 3+ years.
• Excellent level of English and Spanish, C1 level.
• Candidate must demonstrate ability to analyze and interpret complex SOPs.
• Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
• Strong communication and interpersonal skills to effectively guide and mentor associates.
• Ability to work collaboratively with cross-functional teams.
• Thoroughly understand multiple SOPs and ensure adherence to established processes.
• Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.
• Lead and participate in process improvement initiatives.
• Comfortable working in a fast paced, highly collaborative, dynamic work environment · Willingness to support several projects at one time, and to accept re-prioritization as necessary.
• Adaptive to change and able to work in a fast-paced environment.

Experience with Artificial Intelligence interaction, such as prompt generation.