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Salesforce Senior Manager/Director- Consumption Value Success - Zurich 
Switzerland, Zurich, Zurich 
877053369

27.03.2025

Job Category

Job Details

Senior Manager/Director- Consumption Value Success, Commerce Cloud


As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts.

Account Growth

  • Drive consumption growth through successful implementation of initial commerce use cases
  • Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
  • Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
  • Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
  • Track and drive key consumption metrics including GMV, order volume, and platform utilization
  • Develop data-driven expansion strategies based on consumption patterns
  • Create and execute account plans to achieve targeted consumption goals
  • Guide customers' commerce roadmap to maximize platform value
  • Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)

Technical Expertise

  • Understand customers' e-commerce architecture and business requirements
  • Create technical POCs for commerce expansion opportunities
  • Guide customers on commerce platform best practices and optimization
  • Expertise in commerce implementation patterns and architectures

Customer Success

  • Create strategies to accelerate Commerce Cloud adoption
  • Engage with C-level to operational teams on commerce initiatives
  • Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
  • Build business cases demonstrating ROI of increased platform adoption
  • Create consumption acceleration playbooks based on customer success patterns
  • Drive adoption of new commerce capabilities aligned to business outcomes
  • Drive measurable
  • business outcomes through commerce capabilities

Minimum Requirements

  • 7+ years experience of applicable sales/customer success experience with technical expertise
  • Experience driving consumption/adoption in enterprise accounts and portfolio management
  • Strong experience in enterprise e-commerce solutions will be added advantage
  • Technical knowledge of digital commerce architectures will be added advantage
  • Ability to engage technical and business stakeholders
  • Fluent German and English speaker

Preferred Requirements

  • Understanding of order management and marketplace solutions
  • Understanding of retail/commerce business metrics and KPIs
  • Familiarity with Salesforce ecosystem
  • Salesforce Commerce cloud certification

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