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Job Details
Senior Manager/Director- Consumption Value Success, Commerce Cloud
As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts.
Account Growth
- Drive consumption growth through successful implementation of initial commerce use cases
- Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
- Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
- Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
- Track and drive key consumption metrics including GMV, order volume, and platform utilization
- Develop data-driven expansion strategies based on consumption patterns
- Create and execute account plans to achieve targeted consumption goals
- Guide customers' commerce roadmap to maximize platform value
- Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)
Technical Expertise
- Understand customers' e-commerce architecture and business requirements
- Create technical POCs for commerce expansion opportunities
- Guide customers on commerce platform best practices and optimization
- Expertise in commerce implementation patterns and architectures
Customer Success
- Create strategies to accelerate Commerce Cloud adoption
- Engage with C-level to operational teams on commerce initiatives
- Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
- Build business cases demonstrating ROI of increased platform adoption
- Create consumption acceleration playbooks based on customer success patterns
- Drive adoption of new commerce capabilities aligned to business outcomes
- Drive measurable
- business outcomes through commerce capabilities
Minimum Requirements
- 7+ years experience of applicable sales/customer success experience with technical expertise
- Experience driving consumption/adoption in enterprise accounts and portfolio management
- Strong experience in enterprise e-commerce solutions will be added advantage
- Technical knowledge of digital commerce architectures will be added advantage
- Ability to engage technical and business stakeholders
- Fluent German and English speaker
Preferred Requirements
- Understanding of order management and marketplace solutions
- Understanding of retail/commerce business metrics and KPIs
- Familiarity with Salesforce ecosystem
- Salesforce Commerce cloud certification
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does not accept unsolicited headhunter and agency resumes.