Cisco Partner Success Manager 

Australia, Western Australia, Perth 

876904676

What You'll Do

As a Partner Success Manager, you will work with Cisco’s Partners to enable them to build a successful customer success practice. You will be the Customer Experience point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Enabling key Partners to drive the adoption of Cisco Software through available programs, including Cisco’s established Lifecycle Adoption Program (LCA).
• Supporting partners in delivering defined Success Programs, which target the adoption of specific software products, and initiatives with their customers and providing feedback to optimize these programs.
• Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
• Acting as a liaison between Partners and Cisco’s CX product teams, providing feedback to inform product development and enhancements.
• Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

You will collaborate with Partners and Cisco Technical Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the Partner Management team to assist in driving Annual Recurring Revenue (ARR).
Who You Are

• 3+ years experience in the technology industry
• Good understanding of IT/ Infrastructure & Software
• Has experience developing software use cases with customers
• Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.