JPMorgan Loan Servicing Specialist IV– Dealer Services Floorplan Operations 

Philippines, Quezon City 

876742883

As a Loan Servicing Specialist within Dealer Services Floorplan Operations, you will be tasked with the processing of auto dealer floorplan loans, payments, and offset equity transactions into the Dealer Floor Plan System. Your responsibilities will also include the preparation, balancing, and input of general ledger accounting entries into the MITS, ACH, and Wire system(s). You may also be required to review, process, and maintain dealer floorplan documents, as well as provide input on monetary and non-monetary account transactions/adjustments. This role is ideal for an experienced and execution-promote team member with the ability to provide quality customer service and accurate data entry of new loans, advances, payments, and general ledger items while servicing auto dealership floorplan loans.

Job responsibilities:

• Answer customer service calls, research and respond to inquiries and requests for information, and resolves problems and complaints
• Perform timely and accurate system input of new loans and loan payments which includes high level accuracy to ensure proper payment and verifying supporting documentation
• Balance daily work leveraging standard accounting practices
• Assist customers with new online application set up and provide support as needed
• Perform internal quality checks to eliminate errors and approve peer work accuracy
• Focus on managing equity accounts and money movement, including wire and ACH transfers
• Partner to onboard and offboard dealerships
• Provide prompt, courteous and excellent customer service to internal and external clients

Required qualifications, capabilities, and skills:

• Attention to detail and general accounting skills
• Strong knowledge of the banking industry business structures
• Willing to work in a fast-paced, heavy volume environment
• Strong organizational, prioritization, and communication skills, both written and verbal
• Ability to multi-task: Utilize and manage multiple applications simultaneously
• Keeping up to date with procedures, and ensuring work is within company compliance
• Must have strong problem solving, research, analytical, and decision making skills
• Excellent computer skills, accuracy with numbers, and attention to detail, including working knowledge of Microsoft Office products
• Strong interpersonal skills and thrive in a collaborative environment
• With forward thinking mindset that will drive new initiatives and continuous process improvement
• Must have excellent attendance

Preferred Qualifications, Capabilities, and Skills:

• Accounting, math and/or financial college coursework
• Proficient in 10-key and data entry, ensuring accurate posting of transactions
• Experience in managing service agreements and general knowledge of legal documents
• Prior auto servicing, revolving credit line and/or account management experience
• Money movement and/or wholesale floorplan system experience