Bank Of America Support Services Specialist III 

United States, Delaware, Newark 

876073000

Job Description:

Their high quality, competitively priced, offerings include:

Fulfillment

• Manual package assembly

• Customer document print, insert & mail

Graphic arts and printing

• T-shirt and apparel screen printing

Data Entry

• Electronic categorization of consumer documents

• ATM compliance validation

Inventory Management

• Warehouse storage

• Distribution services

Job Description:

This job is responsible for performing routine tasks supporting the day-to-day manual fulfillment projects for Support Services. Key responsibilities may include the preparation of mail, boxes, and fulfillment projects, labeling, packaging, folding, inserting, and other miscellaneous mailing functions. Job expectations may include clearly communicating with their onsite manager, reading a checklist of instructions, sorting, and counting documents, verifying appropriate and accurate information is provided within the documents, and inserting documents into an envelope.

Responsibilities:

• Completes quality review processes for fulfillment projects, assisting in completing multi-level tasks

• Identifies errors or customer privacy breaches and escalates to the attention of the manager for correction

• Scans barcodes or enters data into a document tracking system, working accurately and efficiently with attention to detail

• Organizes documents and verifies appropriate, accurate information is provided

• Assists associates to resolve administrative problems

• Maintains a foundational understanding of the team’s business operations and adheres to the bank's and department guidelines policies

Required Qualifications:

• Ability to comprehend instructions and receive feedback.

• Ability to read and follow a checklist/picklist.

• Ability to sit and remain focused for long periods of time while working on a singular task.

• Ability to work well with others, in a team environment, in a professional office setting.

• Ability to complete tasks in a time sensitive environment while maintaining accuracy level expected.

• Ability to count.

• Ability to manage time – arriving to work, and returning from lunch and breaks on time.

• Ability to identify and elevate issues to team manager.

• Ability to lift at least 25lbs.

Desired Qualifications:

• Basic computer navigation.

• Attention to detail, with highly accurate data entry.

• Ability to scan barcodes into a computer system and navigate through screens appropriately.

• Ability to perform routine clerical / administrative duties (that do not typically require independent judgment).

• Ability to ensure printers are filled with paper and refill as necessary.

Skills:

• Active Listening

• Attention to Detail

• Collaboration

• Quality Assurance

• Issue Management

• Problem Solving

• Emotional Intelligence

No education requirement

1st shift (United States of America)