Regular or Temporary:
English (Required)
1st shift (United States of America)
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Facilitate day-to-day activities by effectively managing teammate work schedules in coordination with workload demands, maintaining a working knowledge of all work processes and serving as a backup as needed.
- Verify work processes to ensure completeness, accuracy and conformance to established service levels, departments controls, risk tolerance and applicable procedures.
- Resolve issues and apply strong critical thinking and problem-solving skills to meet the demands of the business.
- Collect metrics, identify trends/gaps and provide solutions to improve processes and increase efficiency.
- Develop and make recommendations to identify, manage and mitigate operational and regulatory risk.
- Demonstrate initiative and commitment to continuous learning, and the ability to adapt to the changing demands of the business.
- Coach and mentor subordinates, identify training needs and create development plans.
- Perform human resource management activities, including interviewing and selecting staff, evaluating performance and identifying performance problems and providing recommendations for remedial action.
- Work with audit teams and administer effective solutions to findings.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree or equivalent education, training and work-related experience
- Minimum of three (3) years experience in brokerage operations
- Knowledge of advanced concepts, principles and practices of assigned functional area(s)
- Interpersonal and conflict resolution skills
- Ability to promote effective coordination between multiple work groups and functional areas
- Organizational, verbal and written communication skills
- Driven to achieve results, thrive in a fast paced environment and required to solve problems and make decisions based on sound judgement
- Financial Industry Regulatory Authority (FINRA) Series 99
Preferred Qualifications:
- Financial Industry Regulatory Authority (FINRA) Series 7