Truist Brokerage Operations Supervisor 

United States, Virginia, Richmond 

875396171

Regular or Temporary:

English (Required)

1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitate day-to-day activities by effectively managing teammate work schedules in coordination with workload demands, maintaining a working knowledge of all work processes and serving as a backup as needed.
• Verify work processes to ensure completeness, accuracy and conformance to established service levels, departments controls, risk tolerance and applicable procedures.
• Resolve issues and apply strong critical thinking and problem-solving skills to meet the demands of the business.
• Collect metrics, identify trends/gaps and provide solutions to improve processes and increase efficiency.
• Develop and make recommendations to identify, manage and mitigate operational and regulatory risk.
• Demonstrate initiative and commitment to continuous learning, and the ability to adapt to the changing demands of the business.
• Coach and mentor subordinates, identify training needs and create development plans.
• Perform human resource management activities, including interviewing and selecting staff, evaluating performance and identifying performance problems and providing recommendations for remedial action.
• Work with audit teams and administer effective solutions to findings.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent education, training and work-related experience
• Minimum of three (3) years experience in brokerage operations
• Knowledge of advanced concepts, principles and practices of assigned functional area(s)
• Interpersonal and conflict resolution skills
• Ability to promote effective coordination between multiple work groups and functional areas
• Organizational, verbal and written communication skills
• Driven to achieve results, thrive in a fast paced environment and required to solve problems and make decisions based on sound judgement
• Financial Industry Regulatory Authority (FINRA) Series 99

Preferred Qualifications:

• Financial Industry Regulatory Authority (FINRA) Series 7