Amazon Cloud Support Engineer Networking 

South Africa, Western Cape, Cape Town 

873161996

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment
Key job responsibilities
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
A day in the life
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
This role supports our Networking services, Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud) etcAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Cape Town, ZAF

- 1+ years of network and operating system support, or 1+ years of technical support experience
- 6 months - 3 years of relevant experience Knowledge of troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related) • Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
- Knowledge of Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
- Knowledge in monitoring IT services and good command of associated technologies

- Bachelor's degree in computer science or equivalent