Amazon Cloud Support Engineer Networking 

South Africa, Western Cape, Cape Town 

218908744

You'll be part of a world-class team, in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and support systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become skilled at cloud platform diagnosis, response, measurement, and automation. You will measure your success and it will be visible.
If this interests you, we’d like to talk.Key job responsibilities
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
A day in the life
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
This role supports our AWS Networking services, VPC, R53, Network Firewall, WAF, Firewall Manager etc.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 6 months - 3 years of relevant experience of troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)

- Bachelor's degree in computer science or equivalent