Nvidia Event Tech Ops Engineer 

United States, California 

873033125

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What you'll be doing:

Lab and Event Support:

• Manage, drive and autonomously provide event and tradeshow technical support for Marketing events such as CES, GPU Tech Conference and product launch events

• Conduct system builds, maintenance, imaging, testing and benchmarking for various OS and HW platforms

• Perform QC and maintenance of inventory and equipment

• Collaborate with multiple business orgs such as Marketing, Engineering and Sales for product testing, demos and coordination

• Maintain and update asset tracking system, system logs, playbooks and Google / SharePoint sites with inventory of systems, displays, peripherals and components

• Collaborate with external partners and vendors for HW recommendations and system builds

• Set-up, test and troubleshoot network connectivity on ad-hoc networks / LAN / WIFI at events

• Test, prep and demo hardware and devices with NVIDIA's newest technology and products

• Ensure Events and Demo service requests are responded to and closed in a timely manner in accordance with SLA

• Initiate and drive Event Tech Ops projects and process improvements

• Plan, coordinate, and actively participate in meetings with business units and vendors

• Keep lab space and respective equipment well organized and systematic

Demo Support:

• Provide support, installation of hardware / software and recommendations on various system platforms (PCs, Servers) and devices

• Provide quick responses and maximum uptime of all users and systems

• Be actively involved in coordinating and testing software patching and configuration tools

• Collaborate with users and groups on tech aspects of physical / digital events such as optimal system performance and digital platform recommendations

• Create a high level of user satisfaction through accurate and timely follow-up

• Strong technical skills, good customer service and relationship building

• Plan for contingencies and demonstrate the ability to transition quickly between multiple technical issues - Solve problems with time frames in minutes or hours, not days or weeks

• Work with other Marketing and Product personnel / groups for issues, knowledge transfer, joint tasks and to establish standards, procedures and projects

What we need to see:

• Bachelor’s degree or equivalent experience with 5 years of experience working in a fast-paced, dynamic environment while multi-tasking and executing on multiple deadlines

• Windows 11, Office 365, Linux / Ubuntu, Mac, Android support experience is a requirement

• VM / Virtualized environment support experience – server setup, maintenance, VM config, troubleshooting, automation, scripting

• Support experience with MSFT environment, Exchange / Outlook, Office 365, Teams, SharePoint and Google Docs experience

• Project Management / Team Lead experience is a plus

• Knowledgeable with Audio / Visual setups and current technologies and standards

• WAN/LAN, WIFI, and Remote Access (VPN), Cisco Networking knowledge and support experience – CCNA, CCNP is a plus

• Experience with Acronis, Bitlocker / Encryption, Teams, Zoom, Slack

• System and Server building expertise, HW troubleshooting, SBIOS and VBIOS config experience for optimal system performance

• Familiar with Furmark, 3DMark, Unigine and other PC benchmarking software programs

• Ability to travel up to 40% (local and international) for event setup, support and teardown (up to 14 day increments)

• Need to be able to lift / move objects in excess of 40 lbs on a frequent basis andpossess an active CA driver license (transportation of items to local events)

Ways to stand out from the crowd:

• Flexibility to adjust to changing requirements, schedules and priorities. Able to socialize ideas, make recommendations and build team consensus to move forward.

• Able to communicate effectively to technical and non-technical audiences at all levels in the organization; develop procedural documentation; develop and conduct effective presentations; and effectively demonstrate products and solutions

• Ability to connect new technology initiatives to cost savings and value calculations.

• Motivated and resourceful to achieve goals independently and as part of a team