Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

Nvidia Event Tech Ops Engineer 
United States, California 
873033125

31.07.2024

r

What you'll be doing:

Lab and Event Support:

  • Manage, drive and autonomously provide event and tradeshow technical support for Marketing events such as CES, GPU Tech Conference and product launch events

  • Conduct system builds, maintenance, imaging, testing and benchmarking for various OS and HW platforms

  • Perform QC and maintenance of inventory and equipment

  • Collaborate with multiple business orgs such as Marketing, Engineering and Sales for product testing, demos and coordination

  • Maintain and update asset tracking system, system logs, playbooks and Google / SharePoint sites with inventory of systems, displays, peripherals and components

  • Collaborate with external partners and vendors for HW recommendations and system builds

  • Set-up, test and troubleshoot network connectivity on ad-hoc networks / LAN / WIFI at events

  • Test, prep and demo hardware and devices with NVIDIA's newest technology and products

  • Ensure Events and Demo service requests are responded to and closed in a timely manner in accordance with SLA

  • Initiate and drive Event Tech Ops projects and process improvements

  • Plan, coordinate, and actively participate in meetings with business units and vendors

  • Keep lab space and respective equipment well organized and systematic

Demo Support:

  • Provide support, installation of hardware / software and recommendations on various system platforms (PCs, Servers) and devices

  • Provide quick responses and maximum uptime of all users and systems

  • Be actively involved in coordinating and testing software patching and configuration tools

  • Collaborate with users and groups on tech aspects of physical / digital events such as optimal system performance and digital platform recommendations

  • Create a high level of user satisfaction through accurate and timely follow-up

  • Strong technical skills, good customer service and relationship building

  • Plan for contingencies and demonstrate the ability to transition quickly between multiple technical issues - Solve problems with time frames in minutes or hours, not days or weeks

  • Work with other Marketing and Product personnel / groups for issues, knowledge transfer, joint tasks and to establish standards, procedures and projects

What we need to see:

  • Bachelor’s degree or equivalent experience with 5 years of experience working in a fast-paced, dynamic environment while multi-tasking and executing on multiple deadlines

  • Windows 11, Office 365, Linux / Ubuntu, Mac, Android support experience is a requirement

  • VM / Virtualized environment support experience – server setup, maintenance, VM config, troubleshooting, automation, scripting

  • Support experience with MSFT environment, Exchange / Outlook, Office 365, Teams, SharePoint and Google Docs experience

  • Project Management / Team Lead experience is a plus

  • Knowledgeable with Audio / Visual setups and current technologies and standards

  • WAN/LAN, WIFI, and Remote Access (VPN), Cisco Networking knowledge and support experience – CCNA, CCNP is a plus

  • Experience with Acronis, Bitlocker / Encryption, Teams, Zoom, Slack

  • System and Server building expertise, HW troubleshooting, SBIOS and VBIOS config experience for optimal system performance

  • Familiar with Furmark, 3DMark, Unigine and other PC benchmarking software programs

  • Ability to travel up to 40% (local and international) for event setup, support and teardown (up to 14 day increments)

  • Need to be able to lift / move objects in excess of 40 lbs on a frequent basis andpossess an active CA driver license (transportation of items to local events)


Ways to stand out from the crowd:

  • Flexibility to adjust to changing requirements, schedules and priorities. Able to socialize ideas, make recommendations and build team consensus to move forward.

  • Able to communicate effectively to technical and non-technical audiences at all levels in the organization; develop procedural documentation; develop and conduct effective presentations; and effectively demonstrate products and solutions

  • Ability to connect new technology initiatives to cost savings and value calculations.

  • Motivated and resourceful to achieve goals independently and as part of a team

You will also be eligible for equity and .