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What you'll be doing:
Lab and Event Support:
Manage, drive and autonomously provide event and tradeshow technical support for Marketing events such as CES, GPU Tech Conference and product launch events
Conduct system builds, maintenance, imaging, testing and benchmarking for various OS and HW platforms
Perform QC and maintenance of inventory and equipment
Collaborate with multiple business orgs such as Marketing, Engineering and Sales for product testing, demos and coordination
Maintain and update asset tracking system, system logs, playbooks and Google / SharePoint sites with inventory of systems, displays, peripherals and components
Collaborate with external partners and vendors for HW recommendations and system builds
Set-up, test and troubleshoot network connectivity on ad-hoc networks / LAN / WIFI at events
Test, prep and demo hardware and devices with NVIDIA's newest technology and products
Ensure Events and Demo service requests are responded to and closed in a timely manner in accordance with SLA
Initiate and drive Event Tech Ops projects and process improvements
Plan, coordinate, and actively participate in meetings with business units and vendors
Keep lab space and respective equipment well organized and systematic
Demo Support:
Provide support, installation of hardware / software and recommendations on various system platforms (PCs, Servers) and devices
Provide quick responses and maximum uptime of all users and systems
Be actively involved in coordinating and testing software patching and configuration tools
Collaborate with users and groups on tech aspects of physical / digital events such as optimal system performance and digital platform recommendations
Create a high level of user satisfaction through accurate and timely follow-up
Strong technical skills, good customer service and relationship building
Plan for contingencies and demonstrate the ability to transition quickly between multiple technical issues - Solve problems with time frames in minutes or hours, not days or weeks
Work with other Marketing and Product personnel / groups for issues, knowledge transfer, joint tasks and to establish standards, procedures and projects
What we need to see:
Bachelor’s degree or equivalent experience with 5 years of experience working in a fast-paced, dynamic environment while multi-tasking and executing on multiple deadlines
Windows 11, Office 365, Linux / Ubuntu, Mac, Android support experience is a requirement
VM / Virtualized environment support experience – server setup, maintenance, VM config, troubleshooting, automation, scripting
Support experience with MSFT environment, Exchange / Outlook, Office 365, Teams, SharePoint and Google Docs experience
Project Management / Team Lead experience is a plus
Knowledgeable with Audio / Visual setups and current technologies and standards
WAN/LAN, WIFI, and Remote Access (VPN), Cisco Networking knowledge and support experience – CCNA, CCNP is a plus
Experience with Acronis, Bitlocker / Encryption, Teams, Zoom, Slack
System and Server building expertise, HW troubleshooting, SBIOS and VBIOS config experience for optimal system performance
Familiar with Furmark, 3DMark, Unigine and other PC benchmarking software programs
Ability to travel up to 40% (local and international) for event setup, support and teardown (up to 14 day increments)
Need to be able to lift / move objects in excess of 40 lbs on a frequent basis andpossess an active CA driver license (transportation of items to local events)
Ways to stand out from the crowd:
Flexibility to adjust to changing requirements, schedules and priorities. Able to socialize ideas, make recommendations and build team consensus to move forward.
Able to communicate effectively to technical and non-technical audiences at all levels in the organization; develop procedural documentation; develop and conduct effective presentations; and effectively demonstrate products and solutions
Ability to connect new technology initiatives to cost savings and value calculations.
Motivated and resourceful to achieve goals independently and as part of a team
You will also be eligible for equity and .
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