JPMorgan Project Manager- Operations Program Support 

United States, Ohio, Columbus 

872934826

As a Project Manager- Operations Program Support in Resiliency & Delivery Management, you will be innovating Project and Program Management across Consumer and Community Banking Operations. You will manage complex, high visibility cross division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion.

Job responsibilities

• Manage one or more fast-paced, complex, cross-functional programs or projects that have significant impact on the business - your efforts typically can impact as many as 30,000 specialists
• Define key roles and responsibilities and work with customers and impacted areas to ensure appropriate resources are assigned throughout program/project life
• Develop and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Lead your team and customers to concrete actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones
• Be a part of the solution – lead your customers to achieve the best business value possible
• Help us to improve - Establish best practices, innovate approaches to Program and Project Management, building a continuous improvement model
• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities, and skills

• 10+ years of related Program or Project Management experience.
• Broad delivery experience, including understanding of tools, processes, and best practices
• Experience managing conversions, business initiatives, or technology in agile, waterfall, or hybrid methodology
• Proven ability to manage multiple efforts, managing resources and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward.
• Demonstrated initiative and creativity to ensure successful and timely execution- strategic thinker with proven analytical abilities

Preferred qualifications, capabilities, and skills

• Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout
• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Project Manager certification