As a Project Manager- Operations Program Support in Resiliency & Delivery Management, you will be innovating Project and Program Management across Consumer and Community Banking Operations. You will manage complex, high visibility cross division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion.
Job responsibilities
- Manage one or more fast-paced, complex, cross-functional programs or projects that have significant impact on the business - your efforts typically can impact as many as 30,000 specialists
- Define key roles and responsibilities and work with customers and impacted areas to ensure appropriate resources are assigned throughout program/project life
- Develop and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
- Lead your team and customers to concrete actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones
- Be a part of the solution – lead your customers to achieve the best business value possible
- Help us to improve - Establish best practices, innovate approaches to Program and Project Management, building a continuous improvement model
- Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines
Required qualifications, capabilities, and skills
- 10+ years of related Program or Project Management experience.
- Broad delivery experience, including understanding of tools, processes, and best practices
- Experience managing conversions, business initiatives, or technology in agile, waterfall, or hybrid methodology
- Proven ability to manage multiple efforts, managing resources and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style
- Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward.
- Demonstrated initiative and creativity to ensure successful and timely execution- strategic thinker with proven analytical abilities
Preferred qualifications, capabilities, and skills
- Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout
- Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
- Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
- Project Manager certification
This is a Hybrid position which will require commute/work on site 3 days a week and work from home 2 days a week.