JPMorgan Program/Project Manager- Securities Billing Operations 

United States, Texas, Plano 

339702326

As a Program/Project Manager- Securities Billing Operations in Securities Services Operations, you will be a key participant in our strategic, global, multi-year program to improve Operational STP, efficiency and automation. You will use your project management and operational skillsets to onboard new products and services, improve automation, eliminate manual processes, as well as manage some of our key Change the Bank initiatives.

Job responsibilities

• Coordinate with key partners to lead the development of operational processes to support new or enhanced products, services, and applications and manage the effective implementation and onboarding with CBO colleagues
• Coordinate with key partners for the implementation of enhancements and changes to support Run the Bank efforts, as well as assist colleagues with the delivery of small changes to address system bugs or other issues impacting BAU delivery
• Develop key program assets and collateral materials (including project initiation documentation, management reporting, risk logs) for senior audiences
• Manage projects of key change deliverables and coordination of resources to ensure deliveries are timely, complete, and of high quality. Sample deliverables could include Business Requirements, Milestone Reporting, User Acceptance Test Planning and Execution, Implementation Scheduling and Training
• Lead initiatives to improve operational efficiency and resiliency, ensuring appropriate cross-training of staff globally for critical functions
• Manage and build strong relationships and partnerships with a range of stakeholders in Client Service, Product, Product Development, Operations, and Technology
• Apply best practice techniques and methodologies to project management
• Complete regular project-level status reporting and escalate and articulate key risks / issues to Senior Management
• Translate information garnered through investigations into robust process maps, functional / technology architecture, operating and control model documentation – and other similar documentation

Required qualifications, capabilities, and skills

• Demonstrated ability to apply a structured approach to problem solving
• Excellent organizational / project management / communication (written and verbal) skills
• Strong analytical skills, including the ability to deep dive into processes, identify issues / opportunities, and lead projects to improve operational effectiveness
• Capacity to think laterally and convey an understanding of the big picture
• Self-starter, able to work autonomously, under pressure and to fixed deadlines
• Ability to work with cross-functional global teams and interact with and influence staff at all levels
• Adaptability to a fast paced, consistently changing environment; react to high pressure situations in a professional manner

Preferred qualifications, capabilities, and skills

• User Acceptance Test planning and execution experience
• Exposure to financial services change management is preferred
• Strong risk and controls awareness
• Strong practical experience of Microsoft Project, Excel, Visio, PowerPoint, etc.