Bachelor's degree or equivalent practical experience.
3 years of experience in program or project management.
Preferred qualifications:
Experience working in customer service, scaled support, vendor operations, or similar roles.
Familiarity with support workflows, support infrastructure contact centers, support channels, metrics, etc.
Ability to consistently lead and attend meetings in US time zones (flexible work schedule).
Ability to identify/prioritize opportunity areas with input from cross-functional teams.
Ability to lead and influence in dynamic environments.
Excellent organizational, negotiation, multi-tasking, project management, and prioritization skills, with the ability to manage multiple time-sensitive projects in a rapidly changing environment.