Nokia Customer Project Manager 

Chile 

872698963

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
•Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
•Assures consistency among project financial, product and service forecast activities.
•Participates in pre-sales and sales process activities.
•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
•Ensures project contract management process is initiated and executed.
•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
•Conducts thorough risk management for all project risks and opportunities.
•Seeks to define new opportunities to expand and renew contracts with the customer.
•Leads the project team and may perform some line manager responsibilities.
•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

High knowledge in FTTH,

FTTH deployment,

FTTH architectures,

Contractor management, risk management, H&S,

FTTH equipment.

Knowledge of fiber optics.

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindsetTypically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree in Engineering, Architecture or similar.

FTTH Experience

At least Upper Intermediate English proficiency.

Advanced skills in Excel and user of Quickbase

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark