Honeywell Customer Success Manager - APC 

Chile 

578301215

Key Responsabilities

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our
• solutions.Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
• Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
• Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Provideinsight and relay the voice of customer with internal teams, including Sales,Marketing, Product, Technical Support, Operations, Finance and Engineering.

5+ years of industrial operations OR industrial software engineering OR industrial software sales experience Experience in Advanced Process Control OR Operator Training Simulator OR Alarm Management
Refinery or Petrochemicals or Mining operations experience
CRM knowledge
English and Spanish Proficiency
Nice to Have:

Portuguese proficiency

• JOB ID: HRD251017
• Category: Customer Experience
• Location: Avenida el Bosque Norte 500 Piso 8,Santiago,REGION METROPOLITANA,750-0007,Chile
• Exempt