JPMorgan Client Service Account Manager - Payments Analyst 

South Korea, Seoul 

872432610

As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

Job Responsibilities

• Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
• Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities
• Obtain strong problem solving skills to provide quick resolution on issues
• Identify and escalate issues in a timely manner
• Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions
• Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
• Participate in service delivery initiatives and client management/handholding
• Provide back-up customer service function to team members when required
• Take ownership in pending cases through a close follow-up and proactively make an update to clients
• Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalities

Required Qualifications, Capabilities, and Skills

• At least 5 years’ experience in an established Financial Institution with Client Service or Treasury Services experience
• A strong understanding of the cash management business, products, and operational procedures
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Ability to work well within tight deadlines and good time management skills are required