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JPMorgan Client Service Account Manager - Payments Analyst 
South Korea, Seoul 
872432610

01.09.2024

As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

Job Responsibilities

  • Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
  • Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities
  • Obtain strong problem solving skills to provide quick resolution on issues
  • Identify and escalate issues in a timely manner
  • Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions
  • Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
  • Participate in service delivery initiatives and client management/handholding
  • Provide back-up customer service function to team members when required
  • Take ownership in pending cases through a close follow-up and proactively make an update to clients
  • Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalities

Required Qualifications, Capabilities, and Skills

  • At least 5 years’ experience in an established Financial Institution with Client Service or Treasury Services experience
  • A strong understanding of the cash management business, products, and operational procedures
  • Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
  • Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
  • Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
  • Ability to work well within tight deadlines and good time management skills are required