SAP SAP Concur Senior Customer Success Partner 

United States, Illinois 

872210129

JOB DESCRIPTION

Requirements:

• Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
• Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
• Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
• Facilitate executive meetings that measure progress and business impact
• Driven to deliver value to clients in support of profitable growth and retention goals
• Establish success metrics, annual goals and key objectives with the customer
• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
• Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Self-aware, able to prioritize multiple competing priorities and stakeholders

Preferred:

• Undergraduate degree
• 5 - 10 years of Customer Success, Account Management or Sales experience
• Strong knowledge of SaaS models and value-based engagement
• Sees conflict as opportunity to assess situations and find common ground quickly

We win with inclusion

Chicago