Yotpo Solutions Engineer 

Australia, New South Wales, Sydney 

872133450

What You’ll Get to Do:

• Technical Onboarding & Integration: Own the technical onboarding process for new clients, ensuring seamless integration with Yotpo’s platform. Oversee any issues that arise during implementation through to resolution.
• Customized Technical Solutions: Customize technical solutions to meet a client’s business needs, balancing tailored advice on best practices and optimization with development resources and project timelines.
• Bridging the Technical-Business Gap: Partner with high-level business stakeholders to understand their strategic vision for their brand’s e-commerce strategy, guiding their technical teams to transform that vision into reality.
• Data Integration & Validation: Validate integration progress and data transference by working with our data teams and scripting tools.
• Issue Diagnosis & Resolution: Diagnose and resolve complex technical issues, collaborating closely with our Support, Product, and R&D teams to ensure that resolutions are both effective short-term fixes and contribute to long-term stability.
• Client and Partner Support:
• High-Tier Customer Escalations: Act as the escalation point for our high-tier customers, ensuring their issues are prioritized and resolved promptly with minimal disruption to their business.
• Partner Agencies Support: Provide technical support and guidance to partner agencies, helping them implement and optimize Yotpo’s solutions for their clients. This includes regular check-ins, training sessions, and troubleshooting assistance as needed.
• Internal Team Collaboration: Occasionally work with our international teams (Tel Aviv, New York) during off-hours to ensure seamless collaboration across regions and to support global projects as needed.
• Feedback & Continuous Improvement: Communicate client feedback and product enhancement requests to internal teams, contributing to the continuous improvement of Yotpo’s offerings based on market trends.
• Cross-Functional Collaboration: Partner with Sales, Sales Engineering, Partners, and Customer Success teams to ensure a unified approach to client management.

What We Love to See:

• 3-5 years of experience in a technical go-to-market role such as Solutions Engineer, Technical Account Manager, or similar, with a track record of successful project delivery and client satisfaction.
• Hands-on experience with web technologies (JavaScript, HTML, CSS, SQL) and APIs, particularly within the SaaS or eCommerce space. Experience with Python is a plus.
• Excellent organizational and interpersonal skills, with the ability to work independently, take ownership of projects and initiatives through to completion, and prioritize multiple tasks simultaneously.
• A proactive mindset with the ability to anticipate challenges and communicate their implications to all stakeholders (technical, non-technical, internal, external) to manage expectations and mediate escalations.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders.

About Yotpo – Australia:

• A monthly wellness budget (minimum of $400).
• In addition to holidays, you’ll enjoy 25 days off each year to do the things you love.
• Join a growing team, as we continue to launch across Asia!
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Sydney office.