EY Payroll Account Management Manager - EY Global Delivery Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

869985192

Responsibilities

• Collaborate with Engagement Partners (EPs) and Engagement Managers (EMs) to ensure consistent service delivery and client management for designated accounts.
• Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements.
• Develop and uphold standardized service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
• Ensure the consistent usage of the global payroll technology and processes to support the multi-country services.
• Train and support all EY teams to proficiently use standardized client processes and systems.
• Facilitate communication with client contacts at all levels and EY teams, both central and local.
• Conduct regular client reviews, including SLA reporting and issue log maintenance, in collaboration with country teams and EP/EMs.
• Oversee annual rollover tasks, such as calendar preparation and EY tool updates.
• Partner with operations leads to address escalations, prepare root cause analysis, and communicate outcomes to clients with EP/EM alignment.

To qualify for the role, you must have

• Minimum 10 years of experience in payroll operations or management, with a strong focus on international payroll management.
• Proven track record of managing large-scale projects in a global context
• Strong client-facing and communication skills, with the ability to build and maintain relationships at all levels of an organization.
• Experience with payroll technology platforms and an understanding of how to leverage technology to improve payroll operations
• Commercial acumen, an ability to manage Engagement Economics holistically ensuring profitable and happy clients
• Willingness to travel as required for client engagements and project delivery, as well flexibility to operate in a global across-time-zones environment