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Cisco Network Support Engineer Krakow ThousandEyes Poland, Lesser Poland Voivodeship, Krakow 86971966
18.11.2024
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ThousandEyes was born with a bold and exciting vision. To transform digital experience for organisation and people everywhere. Our cloud platform today delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to improve the quality of every digital experience.
Requirements
- A standout "customer first" attitude
- Bachelor’s degree in Computer Science or a related field, or equivalent working experience
- At least 3-5 years working in a customer-facing role support organization
- Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
- Experience with Cloud/SaaS software products is highly desirable.
- Strong understanding of ISP, CDN, and cloud service provider networks
- Strong understanding of web technologies and VoIP applications
- Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
- Hands on experience with container administration tools such as docker and kubernetes
- Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
- Working knowledge in security, authentication, permissions, SSO
- Experience in administering Linux based operating systems
- Experience in technical writing is a plus
- Ability to prioritize & complete tasks in a timely fashion.
- Ability to communicate clearly and concisely to technical and non-technical users
- Proven troubleshooting and problem-solving skills
Responsibilities
- Timely interaction with customers and internal teams requesting support via online-chat, email and phone.
- Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
- Take ownership of customer support forum and keep information current on best practices with ThousandEyes
- Active participation in 24x7 Support Coverage model
- Identify process & workflows ripe for improvement or automation
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