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Specific responsibilities include, but are not limited to, the following:
Monitor adherence to Standards; track timely and high quality completion of process tasks and milestones, and report on status of key milestones to performers and senior stakeholders; escalate appropriately
Create and maintain accurate process documentation
Leverage monitoring, related risk data and program assessments to identify opportunities & solutions/ proposals to drive consistencies and efficiencies for process lead(s) and stakeholders
Be intellectually curious to question the obvious, explore options, and seek efficiencies and improvements
Collaborate effectively with other risk programs and stakeholders (e.g. Compliance, Legal, Business Risk Offices)
Support our team in the development and delivery of training, job aid, guidance and related services to drive process knowledge, requirements, and/ or improvements
Build relationships and collaborating with key stakeholders to ensure delivery of commitments
As needed, engage with and support audits and regulatory engagements/ findings, assisting with requests in a quality/ timely manner
As needed, help support special projects and initiatives
Basic Qualifications:
Bachelor’s Degree or military experience
At least 1 year of experience in risk management, compliance, process management, quality, or standards governance
At least 1 year of experience with Google Suite
Preferred Qualifications:
2+ years of experience in risk management, compliance, process management, quality, or standards governance
1+ years of experience in the financial industry
Project Management Professional (PMP) or related process quality, change management, or audit management professional certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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