Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
- Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
- Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
- Identify and incorporate different kinds of data (research findings, analytics) into content strategy
- Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
Required qualifications, capabilities, and skills
- 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
Preferred qualifications, capabilities, and skills
- Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don't need someone guiding you through the work
- Prior work involves collaboration within design teams (with other product designers, UX researchers, and content designers) and cross-functionally with product managers, and engineers
- Experience working with brand and copy standards, including style, voice and tone
- Comfortable and confident when presenting work to cross-functional directors
- Thorough knowledge of English language, grammar, spelling, punctuation, and usage