JPMorgan Senior Content Designer 

United States, Delaware, Wilmington 

147814849

As a Content Design Senior Associate in Digital Channels, you will play a crucial role in shaping customer experiences and building confidence across our products and services. Leveraging your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborating with cross-functional teams, your influence will extend to product design, architecture, and functionality.

Job Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Preferred Qualifications, Capabilities, and Skills

• Experience creating technical documentation or collaborating on content with subject matter experts like engineers.
• Ability to write internal communications or marketing content.
• Familiarity with or understanding of design systems.