GE HealthCare Director - Installed Base 

India, Karnataka, Bengaluru 

866763750

Roles and Responsibilities

In this role, you will:

• IB Management: Track PCS Digital Solutions customer complaints, customer satisfaction opportunities, and field modification instructions and ensure rigorous execution as per SLAs. Develop, implement, and maintain robust operating mechanisms to drive consistency and efficiency.
• IB Metrics Monitoring: Establish and monitor IB metrics and leverage IB teams to drive target achievements.
• Hazardous Investigations: Handle hazardous investigations with quality rigor, meet SLAs, and prepare and present in leadership reviews.
• Representation in PCS: Represent Digital Solutions IB in PCS forums as appropriate.
• Leadership and Talent Development: Lead IB program managers, drive talent development, and succession planning.
• Rapid Response Team Management: Plan, deploy, and track rapid response teams for new product introductions as required.
• Continual Improvement Initiatives: Drive continual improvement initiatives to increase rigor and productivity in installed base management

Qualifications:

• Bachelor’s degree in engineering, or a related field.
• A minimum of 15 years of professional experience in software development, with at least 3 years in installed base activities.
• Experience working with medical devices, including software or systems. Exposure to ISO 13485 or equivalent standards.

Desired Characteristics:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Experience in managing finance operations for engineering organization.
• Proficiency in defining and executing delivery strategies and plans, creating KPIs to measure progress, and working with partner organizations.
• Experience working in a matrixed organization and utilizing shared resources to achieve program and organizational success.