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IBM Collections Analyst - Manila Philippines, Quezon City 866251657
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Your Role and Responsibilities
As aCollections Analyst, you’ll be able to do the following tasks/function:
• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)
Required Technical and Professional Expertise
• Bachelor’s Degree in Finance, Accounting or other Business-related course
• Good working knowledge of Accounts Receivables (AR)
• Good understanding of Business to Business (B2B) collections concepts.
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent
Knowledge of various collection techniques is required
Knowledge of SAP or any collection tool will be an advantage
Experience in Customer Service/AR support or handling customer inquiries will be an advantage
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