IBM Collections Analyst - Manila 

Philippines, Quezon City 

102169695

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities
As aCollections Analyst, you’ll be able to do the following tasks/function:

• Manage assigned AR portfolio

• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.

• Respond to inquiries from internal and external customers

• Do a reconciliation of accounts or research on disputed AR

• Coordinate resolution of customer disputes

• Prepare or update Desktop Procedures (DTP)
Required Technical and Professional Expertise
• Bachelor’s Degree in Finance, Accounting or other Business-related course

• Good working knowledge of Accounts Receivables (AR)

• Good working knowledge of various Collection Techniques is an advantage

• Ability to manage volume of accounts and work independently.

• Ability to prioritize tasks, manage multiple priorities and tight deadlines

• Good relationship-building skills and should be a Team Player

• Proficient in using MS Excel.

• Good communication skills, both in spoken and in written English, and has neutral accent

Knowledge of SAP or any collection tool will be an advantage

Experience in Customer Service/AR support or handling customer inquiries will be an advantage