Capital One Sr Associate Project Manager Customer Connect Team Cafés Branches 

United States, Delaware, Wilmington 

866102973

As a Senior Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

As a Senior Associate level Project Manager on the Customer Experience team within Market Experience, you will work closely with intent owners, team members, and other stakeholders to capture, analyze, and act on customer feedback to improve experiences for Cafés and Branches.

• Own the well managed delivery of projects and partner on intent for Café and Branch Voice of the Customer (VOC) program

• Engage across Customer Connect Team to ensure systematic execution of ongoing listening initiatives

• Own team roadmap and routine for identifying trends and tracking improvements

• Engage across Enterprise Customer Experience Management Platform (CEMP), Customer Insights, Design, Risk/Legal, and Compliance to ensure that we are meeting regulatory requirements and enterprise standards

General Responsibilities:

• Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts

• Plan, design, manage and execute project plans to ensure delivery; includes management through feasibility, design, planning and implementation

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Conduct regular meetings with the project team

• Document progress and report to stakeholders on project status

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business process

Our ideal candidate will:

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong consulting and collaboration skills as well as problem solving and influencing skills

• Have experience achieving results with complex projects in survey design and customer listening concepts

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 3 years of Project Management experience

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• 5+ years of Project Management experience

• 2+ years of Process Management experience

• PMP, Lean, Agile or Six Sigma certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.